Human Resource Management
- Effective Performance Review – This cutting-edge course will demonstrate how agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development and of course, the appraisal itself link taking into account best practice in appraisal systems and the multi-cultural environment.
- HR Skills for HR Administrators – This course will provide delegates with the skills and knowledge to make a valuable contribution to the success and continued effectiveness of the HR function. The subjects covered in this course will provide practitioners to be up-to-date with the latest thinking and approaches.
- Labour Relations/Laws- This training seeks to equip personnel with the knowledge of the current Labour Laws in Kenya, thus enhancing Efficiency, Industrial Morale, Teamwork and Productivity.
- Customer Relationship Management Training – On our Customer Relationship Management course you will learn how to refocus your business to concentrate on your customers to build long lasting relationships that allow you to beat the competition.
- Key Accounts Management & Client Development – This five-day course will show you how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic accounts and defend profitable customers against hungry competitors.
- Negotiation Skills Training – This Negotiation training course describes a range of successful negotiating techniques and explains how you can use them to help you achieve your key objectives.
- Sales Management Training – This Sales Management course will ensure that Sales Management is approached with a clear and necessary balance between achieving business objectives and maintaining a motivated and committed sales team.
- Telephone Sales Training – This Telephone Sales training course has been designed to help telesales people to gain the skills and knowledge needed for effective telephone selling.
- High Performance in Sales Training – The ability to sell is the most important skills necessary for the advancement and survival of any business. Most people who take careers in sales or front office operations are ill-prepared for the challenges that attend to selling products or services. The High Performance in Sales Course is designed to help participants grasp the essential skills needed to become successful sales professionals.
Management Courses
- Leadership Excellence in Handling Pressure & Stress- This highly participative course will help you to develop your leadership skills to lead others in times of pressure, stress and crisis. You will become more aware of your strengths and limitations when you experience workplace pressure. Based on the latest research on workplace stress, you will gain knowledge to overcome the debilitating effects of stress.
- The Complete Course on Leadership and Management – This intensive course gives a comprehensive overview of the principles and practices of management and leadership. It builds on the tenet that good management is the foundation of organisational success and progresses to consider the transitional skills and competencies that make great leaders. Central to the programme is the belief that we can all lead effectively through a reflection on our personal style and experiences aligned with a commitment engage those we lead.
- Strategic Crisis Management – Developing Strategies, Risk Analysis, Negotiating, Budgeting and Cost Control are the essential skills for those who are dedicated to maximizing their performance and value-added contribution – and that of the people who work for them. As the business environment becomes ever more uncertain and turbulent, the requirement for professional leadership and management throughout organizations is at a premium. Hence, these skills learned in this 10 day course provide a structured and coherent framework for addressing the challenges which professionals face in respect of both their day-to-day and longer-term responsibilities.
- Managerial Skills Training – The single most important factor that determines an employee’s performance is dependent on the way he or she is managed by his/her immediate manager or supervisor. Getting the best out of people is an art as well as a science. Consider either attending this workshop yourself or nominating your valued executives who can benefit from this workshop, professionally as well as personally.